DELIVERY
Transport and logistics
Cart-City organizes the shipment of its products in collaboration with specialized manufacturers and logistics partners in Europe.
In order to optimize lead times, transport costs, and product availability, Cart-City organizes the shipping of orders directly from production sites or partner logistics warehouses in Europe. This logistics organization minimizes intermediate handling and ensures shipping adapted to professional equipment. Shipments are carried out with professional carriers suited for store equipment, whether for parcels, pallets, or specialized transport depending on the products ordered. Each order is organized to ensure delivery under the best logistics conditions. Our teams coordinate shipping with our partners to guarantee a logistics solution adapted to each order.Our goal: ensure reliable transport adapted to professional products.
Professional transport
Orders are shipped via carriers specialized in transporting professional equipment.
Depending on the products and volumes ordered, shipments may be made by parcel, pallet, or specialized transport.
Delivery times
Delivery times are generally estimated between 1 and 2 weeks.
These times are provided as an indication and may vary based on:
- the delivery country,
- the order volume,
- logistical conditions,
- product availability.
In the event that the delivery time exceeds the initially announced timeframe, the customer will be informed as soon as possible after order confirmation, so that they may, if necessary, take the required arrangements..
Delivery charges
For many orders, the prices shown on the site may include transport (carriage paid).
Depending on the destination, volume, or type of products ordered, additional transport charges may apply.
The exact amount of delivery charges is indicated before order confirmation.
Receiving your order
When receiving your order, we recommend checking the condition of the parcel and products.
In case of any issue (damaged parcel, missing or damaged product), it is advisable to note reservations with the carrier and contact our team as soon as possible.
