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Frequently Asked Questions
Here you will find answers to the most frequently asked questions regarding our products, delivery, payments, or how to place orders. If you cannot find the answer to your question, our team remains available to assist you.
FAQ
Products
Cart-City offers a range of equipment for retail businesses and stores: shopping carts, baskets, logistics roll containers, and various accessories for outfitting points of sale.
Our products are designed to meet the needs of retail businesses, supermarkets, specialized boutiques, and distribution networks.
The majority of products offered by Cart-City are manufactured in Europe, particularly in Spain and Poland.
Some specific products may also be manufactured outside Europe by selected partners who meet our quality requirements.
Orders
Orders can be placed directly on our website by selecting the desired products and confirming payment via the proposed solutions.
An order confirmation is then sent by email.
Cart-City primarily targets retail professionals and businesses.
However, orders are possible depending on the products and delivery conditions.
Delivery
Cart-City organizes deliveries to many countries in Europe and internationally.
Delivery times are generally estimated between 1 and 2 weeks.
These times are indicative and may vary (see delivery)
For many orders, prices may include transport (carriage paid).
However, additional transport costs may apply depending on the destination, volume, or type of products ordered.
Payment
Payments can be made by credit card, PayPal, or bank transfer.
Some orders may benefit from installment payment options via solutions offered by PayPal.
This option is offered directly by PayPal according to the conditions applicable to the customer’s account.
Need help?
If you cannot find the answer to your question in this FAQ, you can contact our team.
We prioritize email requests to provide you with a precise response as quickly as possible.
Delivery Information
Consult our dedicated page for delivery times, transport conditions, and delivery zones.
Payment Methods
Discover the payment solutions available to securely confirm your order.
